Frequently Asked Questions
Everything you need to know about your Truly Beauty favorites.
Are Truly Beauty products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free and vegan. We do not test on animals, and our formulas do not contain any animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 7-21 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Can I use Truly products on sensitive skin?
Our products are formulated with high-quality, clean ingredients. However, we always recommend performing a patch test on a small area of skin before full application to ensure compatibility.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer subscription discounts?
Yes! By choosing our 'Subscribe & Save' option, you can receive your favorite products on a recurring schedule and save 15% on every order.