Returns & Exchanges
At Truly Beauty, we want you to love your glow. If you are not completely satisfied with your purchase, you can return your products within 30 days of delivery for a refund or store credit.
Initiate the Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to return.
Package Your Items
Carefully pack the items in their original packaging to ensure they are protected during transit back to our warehouse.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your package.
Drop Off and Track
Drop your package off at any authorized carrier location and keep your tracking number until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing